Proactive Support

Proactive Support solution, works in conjunction with our Managed service, that covers key areas specifically designed to provide you with greater availability of your IT assets whilst also saving you on your IT Services costs. We provide 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensuring optimum uptime for your business. Through this service, you'll enjoy the benefits of having a broad range of solutions that today's competitive market demands. From Hardware Management and Security, to establishing and integrating an entire infrastructure from the ground up, CM ITS can do it for you. We provide the on-going service you need to ensure your company can concentrate on its core business over the long term. Provide your business a full scale IT Managed service solution with a set Monthly or Yearly fee and no hidden, surprising costs.

What’s included:

  • 24/7 Network and device monitoring.  Ensure up time of your business critical devices.
  • Unlimited support for all users and devices, Remotely and onsite, whether it’s PC/Mobile devices.
  • Website Maintenance, updates and management, including domain and hosting management.
  • Infrastructure management and core business device management.  We will ensure all infrastructure is operational and updated.
  • 3rd Party email management (Cloud email management or hosting email management)
  • Backups and recovery testing to ensure data integrity
  • Remote offsite backups for company data (Cloud or Infrastorage), ensuring data is available offsite in case of a disaster.
  • Full IT service for a monthly, Quaterly, Half yearly, or Yearly fee.  Have peace of mind knowing that your IT components is managed and in safe hands whilst you concentrate on core business requirements.
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